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Terms and conditions

The ghortin.com website is the property of SC Ghortin SRL, with registered office in Onești, Bacau county, registered at the Trade Register under No. J4/1048/2021, CUI 44417124, hereinafter referred to as Ghortin or the seller.

  1. Use of the website
    • This document establishes the conditions of access and use of the website by users. This document has the value of a remote contract concluded between Ghortin and the users, producing legal effects from the date of its acceptance by the users. The use of this site implies the implicit acceptance of the terms and conditions. The terms and conditions may be modified unilaterally by Ghortin without notice, therefore it is the user’s duty to continuously monitor the terms and conditions.
  2. Online sales policy
    • The website can be used by any visitor who has reached the age of 18.
    • The buyer can be sure that the purchase price of the products on the invoice will be the same as that presented on the website at the time of placing the order.
    • Ghortin can publish on the website information about products and promotions practiced, in a certain period of time and within the limit of available stock. Some characteristics or the price of the products on the website may be changed by the seller, without notice, or may contain operating errors.
    • The prices shown are expressed in euros and do not include VAT for residents in Romania, as the company is not a VAT payer. For people residing in another country, the prices will be displayed with VAT, according to international regulations. Invoicing will be done in RON according to the legislation in force. The price of the products is displayed on the product page and on the order page, along with the shipping cost.
    • The price of the ordered products is paid at the time of placing the order, with the card through the payment processor approved by Ghortin, by bank transfer or upon receipt of the parcel, by cash on delivery.
    • A buyer’s payment card data will not be accessible to Ghortin nor will it be stored by Ghortin or the payment processor integrated into the site, but only by the transaction authorization institution or another entity authorized to provide such services, about which the buyer will be informed each time, before entering the data.
    • In the case of online payments, the seller cannot be held responsible for any additional costs borne by the buyer, such as the currency conversion fees applied by the issuing bank of his card, if the issuing currency differs from RON.
  3. The order
    • The user can place an order on the website by adding the desired product to the shopping cart, then complete the order by making the payment through one of the methods indicated. Once added to the shopping cart, the product is available as long as it is in stock. Adding a product to the shopping cart, without subsequently completing the order, does not mean registering an order nor reserving the product.
    • The user can place an order without creating a user account or by creating a user account. By creating and using the user account, the user is responsible for maintaining the confidentiality of his account data (username and password) and for accessing the account.
    • By accepting the terms and conditions, the user gives his express consent to the processing of his personal data, according to this document.
    • The price and payment method are indicated in each order. The seller will issue an invoice for the delivered products, the buyer being obliged to provide all the information necessary to issue the invoice in accordance with the legislation in force.
    • By completing the order, the buyer agrees that all the data provided, necessary for the purchase process, are correct and complete at the time of placing the order. At the same time, the buyer agrees that Ghortin will contact him when necessary to complete the order.
    • All information used to describe the products available on the site (eg images) are used exclusively for presentation purposes and do not represent a contractual obligation on the part of the seller.
    • The seller can cancel the order placed by the buyer, after notifying the buyer, without any further obligation, if the following situations occur:
      • the bank issuing the buyer’s card did not accept the transaction;
      • the card processor approved by Ghortin invalidates the transaction;
      • the data provided by the buyer are incomplete and/or incorrect;
    • If a product cannot be delivered by the seller, the latter will inform the buyer of this fact and will return to the buyer’s account the counter value of the product, within a maximum of 7 days from the date on which the seller became aware of this fact .
    • If the buyer requests withdrawal from the contract within the legal term of withdrawal from the contract (30 calendar days from the date of receipt of the ordered product), the seller will refund the amount paid by the buyer up to that point within a maximum of 7 calendar days from receiving the return.
    • You can read more on the page dedicated to Delivery and Returns Policy.
  4. Delivery of products
    • The products will be delivered to the address mentioned by the buyer when placing the order. Products ordered from ghortin.com are delivered by a courier company – Dynamic Parcel Distribution or by Posta Romana. The seller ensures the appropriate packaging of the products and the transmission of the necessary documents. You can read more on the page dedicated to Delivery and Returns Policy.
  5. Guarantees
    • Access to the ghortin.com website may sometimes be restricted for maintenance work or website updates.
    • If the parcel reaches you in an improper condition, please contact us to solve any problems.
  6. Privacy policy
    • A summary of this privacy policy can be found on the Privacy Policy page.
    • Ghortin respects the rights of users of the ghortin.com website conferred by Law no. 677/2001 for the protection of individuals regarding the processing of personal data and the free movement of such data, by Law no. 506/2004 regarding the processing of personal data and the protection of privacy in the electronic communications sector, as well as the European Union regulation 2016/679 (GDPR) for the protection of persons with regard to the processing of personal data and the free movement of such data. As a personal data operator, Ghortin collects and processes this data for the following purposes:
    • Providing the online store service: data related to user sessions on the Ghortin website, containing the shopping cart for pending orders, is stored for 90 days after the last access of the session in question. Their processing is based on the consent of the users of the ghortin.com website. No right relating to the data in this category is affected by the legislation in force.
    • Honoring orders placed on the website or by other means: the name and surname, email address and phone number of the buyer; optional gift message; the name and surname, telephone number and delivery address of the recipient; date and time of placing the order. They are taken over on the basis of the sales-purchase contract accepted with the placing of the order and are stored for a period of 10 years, according to the provisions of art. 38 of Annex 1 to Order no. 2634/2015 regarding financial-accounting documents, to be deleted automatically after the expiration of this term. Thus, for the data used for billing purposes, the rights of data intervention, opposition and to be forgotten cannot be applied. For the other data (email address, phone number, gift message, recipient’s name), these rights are not affected.
    • Payment by bank card: the card data is taken and processed directly by the payment processor Netopia, as proxy for Ghortin. Card data is only stored for as long as necessary to process the payment, so a record of payments containing the date and time of the transaction, the amount, the last 4 digits of the card, the date of its expiration, and the status of any anti-fraud checks is maintained – none of data are not personal. Ghortin, in its systems, only processes the data obtained from this register, which will be automatically deleted 5 years after the date of the transaction. No right relating to the data in this category is affected by the legislation in force.
    • Sending emails for marketing purposes (newsletters): email address of the person registered in the email list; the date and time, as well as the method of giving consent to receive communications for marketing purposes. Ghortin guarantees that it will not send spam messages as defined by law; marketing messages are sent exclusively to people who have offered, and not revoked, affirmative and explicit consent, this representing the condition of legitimacy for data processing. The data is stored for an indefinite period while the agreement is in force and is automatically deleted within a maximum of 15 days after the revocation of the agreement. No right relating to the data in this category is affected by the legislation in force.
    • Traffic analysis: the logs containing the association between the user’s IP address and the activities carried out by him on the Ghortin website are stored for 30 days by Ghortin. The data collected directly by the providers for traffic analysis when accessing the Ghortin website, of which the user’s IP address and the tracking cookie are the only personal information, are stored as follows: Google LLC, for the Google Analytics service – 26 months; Facebook, Inc., for the Facebook Pixel service – 28 days; Functional Software, Inc., for sentry.io service, only for processing errors when displaying pages – 90 days. The personal data of users, apart from the IP address and the tracking cookie, — such as: first and last name, email address, phone number and delivery address — are not made available to these third parties under any circumstances. They operate as Ghortin’s data processors and are certified under the Privacy Shield Frameworks. The data is collected and processed based on the legitimate interest of Ghortin to analyze the traffic on its website for the protection of the IT system, the detection of errors, the improvement of the website or its advertisements through Google AdWords and Facebook Ads. No right relating to the data in this category is affected by the legislation in force.
    • The content of communications with customers: communications with customers who get in touch via email, the contact form or through Facebook Messenger is processed in the legitimate interest of being able to offer the services in connection with which we are contacted. They are stored for a period of 2 years. Facebook, Inc. acts as Ghortin’s proxy, being certified under the Privacy Shield Frameworks.
    • The personal data processed by Ghortin are not used in any way to create profiles or to make automatic decisions regarding the identified person. The recorded information is intended for use by the operator and is not published on the site or made public elsewhere. Ghortin undertakes not to provide the personal data of its users to third parties except in order to be able to provide the services contracted by them, apart from the authorities entitled to verify commercial transactions or the authorities entitled to carry out any checks justified by law.
    • So:
      • The data necessary for the delivery of the ordered products are provided to the courier companies with which Ghortin has collaboration contracts, which have the capacity of personal data operator, only for the shipments made through them: Dynamic Parcel Distribution DPD and Fan Courier Express. Occasionally, Ghortin may partner with other courier companies for the same purpose and under similar conditions.
      • Email addresses registered to receive newsletters are provided to Rocket Science Group, LLC (Mailchimp) for the distribution of marketing emails, acting as proxy for Ghortin. You can view their privacy policy here. The data thus processed is protected in accordance with the Privacy Shield Frameworks, Mailchimp being certified for this purpose.
      • Billing data for orders placed is provided to the accounting firm contracted by Ghortin.
    • Ghortin makes all reasonable technical and operational efforts that can be commercially justified to protect the personal data collected, analyzing the new technologies in the field and applying them in order to update the security systems when appropriate. Processing and storage of all data by Ghortin takes place in a secure computer system, using hosting services on Awesome Projects SRL servers, a certified supplier.
    • Ghortin undertakes to apply all possible and reasonable technical measures to ensure the confidentiality and integrity of data in transit over the Internet, both for data transmitted on the website and for those transmitted by email, where possible. Upon notification by users, Ghortin will take all measures and make available everything necessary to the competent authorities to solve any crime related to the interception.
    • According to Law no. 677/2001, as well as EU regulation 2016/679, users benefit from the right to be informed, the right of access, the right to intervene on data, the right to be forgotten, the right to restrict the processing of their data, the right to data portability, the right to opposition, the right not to be subject to an individual decision and the right to go to court. The right to data portability is not applicable to data processed by Ghortin. To exercise your other rights, for example if some of the data about you is incorrect, please contact us at hello@ghortin.com. Ghortin undertakes to modify or delete any personal data or to suspend its processing, except in cases where the current legislation does not allow Ghortin to take these measures – the description of the data above includes examples of rights that cannot be offered for these reasons. Unsubscribing from the newsletter and, implicitly, deleting the personal data stored under the agreement that will be revoked by unsubscribing, can be done at any time through the instructions specified in the footer of each newsletter or by sending an email to hello@ghortin.com. Opting out of receiving newsletters does not imply waiving the consent given for this document.
    • There is no Data Protection Officer appointed within the organization, but you can contact us at any time with any data processing request at hello@ghortin.com. You can also contact the National Authority for the Supervision of Personal Data Processing at dataprotection.ro, where you can also file a complaint.
  7. Copyright
    • The entire content of the site is the property of Ghortin and is subject to the law for the protection of copyright and intellectual and industrial property laws.
    • The use of the site is allowed only in personal interest, without direct or indirect purpose of a commercial nature or contrary to the interests of the seller. Copying, storing, modifying or transferring the website and/or its content in whole or in part is not allowed without the explicit written consent of Ghortin and is sanctioned according to the legislation in force.
    • The ghortin.com website may contain links to other websites. Ghortin is not responsible for the content made available by the websites of third parties.
  8. Final provisions
    • Disputes arising from this document will be resolved amicably or by the competent courts.
    • This document is governed by Romanian law.
    • Any other matter not addressed by any article herein may be notified to hello@ghortin.com and will be resolved amicably as soon as possible.
    • We are here for any further information: hello@ghortin.com.